General Terms of Use Information

General

Push on Purpose Design Studio specializes in custom printing promotional items such as T-Shirt, tote bags, Beauty salon gear, Business solutions and more. Push on Purpose Design Studio strives to deliver the highest quality as well as exceptional service at the low prices. While we are committed to meet your every need and expectation, we wish to inform you of certain limitations that are inherent within the custom printing industry. Due to fluctuating manufacturer costs, prices may change without notice.

Guidelines for submitting artwork

Please send your imprint instructions to us immediately. If you are emailing it to the art department, please put the name and order number on the subject line. We will not accept any responsibility for delays in processing an order if we do not receive the artwork in a timely manner.

We require "camera ready" high resolution artwork so as to meet production timelines. Although we clean up and retouch any artwork/logo received in order to make it print worthy, if you do not provide clean, high-resolution, camera-ready artwork, we will not be responsible for the resulting poor imprint quality. Note that the added work involved in cleaning up any artwork will also add to production time, which may eventually delay the order. We will not accept responsibility for the delayed production on an order when the imprint provided is of poor quality.

Push on Purpose Design Studio reserves the right to refuse printing of any artwork that may be deemed inappropriate, offensive, copyrighted, or trademarked.

Sending Your Imprint Instructions

We will not be responsible for any missing information on your order form nor for any missing imprint instructions. In order to correctly follow your imprint instructions, we require that all information relating to your 'artwork' or 'logo' be sent TOGETHER as 'one' upload or in 'one' email.

Therefore, if you send your logo in one email, and the text to be 'included' with the logo in another email, we will NOT be responsible for putting the two together. Do not send us multiple logos or artwork and assume we will know which one to use. We will not be responsible in the event we pick the 'incorrect' logo.

Accepted Formats

• *Black & White camera ready art
• *Four-color process and continuous-tone images with 300 dpi at actual size.
• *Unfortunately, we are unable to accept greek letters as artwork files, as these are licensed artwork.
• *All fonts (printer and screen) must be included with your file or all text should be converted to outlines or curves.
• *Software Applications Files saved in any of the following applications are acceptable: (pc compatible format)
• * Photoshop version CS and below
• * Freehand version MX and below
• * Illustrator version CS and below
• *Vector art (eps, ai, fh, 10, cdr, ps,)
• *rasterize image, .tif, jpeg 300 dpi,
• *Customers will assume complete responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork Push on Purpose Design Studio will not be held liable under any circumstances

Imprint Colors

Due to "finite" imprint areas, we reserve the right to resize your logo (imprint instructions) in order to fit it into the imprint area of the item ordered; regardless of what size you submit your imprint instructions or logo.

However, if you specify that you want the imprint to be the same size as the submitted artwork/logo, (providing you request this imprint size on the order form as well as on the artwork canvas itself) we will comply, providing it does not exceed the maximum imprint size of the item ordered. For example, if your logo is 1" x 1" (the size of a quarter), and you order a one color imprint on 11oz mugs, normally we would enlarge the logo to the maximum imprint size of that process on that mug. (In this case 2.75" x 2.75") However, if you request that we print your logo 3.5" x 3.5", we will be unable to comply with your request, as that exceeds our maximum imprint size on that particular mug. Another example is if you request a 2" x 2" logo, and your imprint is rectangular in size, we will not be able to print the logo as you request.

Proofing

Proof Policy (Personalize items)

FREE E-MAIL PROOF FOR RUSH ORDERS: Our company supplies a free e-mail proof, which must be approved in writing before your order is printed. Please expedite the approval of all fax and e-mail proofs to ensure that your order ships in a timely manner. Any delay in a fax or e-mail approval could delay your order. Proof ACKNOWLEDGMENTS: Communications are sent via email. Please make sure to enter your best contact e-mails when placing your order. Your Proof may be delay if you do not enter a valid contact e-mail address or phone number.

Proof Location & Colors : Please note that Proofs are an approximation of what the actual item and artwork will look like after the production process. Proofs are always shown in Black; your order will print in the color chosen. Feel free to send us your logo and we will match the color for you.

Proof Changes : All changes must be in writing; faxes or emails are acceptable. Customer is responsible for confirmation of changes made to an order. Please make sure you follow up to ensure the changes were received. FREE art support. : If your order is over $ 400 you will receive a FREE 'e-mail proof' before we produced your order! We offer you FREE artwork preparation and design assistance on every item we offer - don't need to do the work yourself - we are happy to help you! Whether you'd just like your logo on a product, or you'd like to add text, additional graphics or you need a new artwork layout - we'll do the work, FREE! *If an order has a specific "in hands" date, a proof may delay production, thus jeopardizing your chances of receiving the order in a timely manner. We will not be held responsible for any resulting delays on these orders. Proofs are not intended to be 'decision making tools' for the customer. Upon receiving a proof request we will work with any changes until the proof has been approved. Once the proof has been approved new shipping and delivery dates will be issued. If during the proofing process a request for cancellation is submitted, a 10% cancellation fee will be deducted. The cancellation fee is only applied if a proof has been already generated by the art team. When no proof is requested, please ensure that the artwork/logo that you are submitting is completely error free. In the event an order is printed with an incorrectly submitted artwork/logo, Push on Purpose Design Studio will not be held responsible for your oversight, and payment in full will be valid for the completed work. You may request a redo; however it will be at your expense.

Tshirt

Any orders with less than 100 pieces will be printed using 'one' size of imprint. Therefore whether you order a small, large or xlarge shirt, the size of imprint will be exactly the same size on all the shirts. Imprint sizes are posted on the website directly below the displayed shirts.

The print method for T-shirts is determined on the artwork provided and the quantity ordered.

The quantity of an Apparel order will determine the print method. Push on Purpose Design Studio cannot guarantee the same print method if the quantity of the order is increased or decreased.

Return & Refund Policy

Customer satisfaction is very important to us, please contact us immediately via our phone or email if there is an issue with your order. Please select the reason that best details your item issue, along with images. Claims must be submitted within 10 business days of receipt. Push on Purpose Design Studio reserves the right to refuse returns.

Return policy applies to blank orders only. Printed items are not eligible for returns. Upon reviewing and accepting your claim, full or partial refund will be processed within 30 days of receipt of returned goods. A 10% restocking fee is applied to all returns.

Replacement Policy

If an order is not well received - either due to a typo or other issues - our policy to redo the order and ship it via ground shipping method will still prevail.

When an error has been confirmed, (upon following instructions under "claims") we will make every attempt to promptly redo the order. We will process the redo order exactly as you had originally requested minus any errors that we made. We will not change the product, the logo or artwork or the imprint color when processing the redo unless pre-approved by us.

Store Credit

Courtesy Credits expire after 90 days and will no longer be usable, please log in to your account or call our customer service line to check your store credit balance. Credits issued for the full balance of an order do not expire, but will be cancelled and refunded to the card used to pay for the order or via check after a 6 month period.

Limitation of Liability

In all circumstances, Push on Purpose Design Studio maximum liability is limited to the purchase price of the products sold. Push on Purpose Design Studio not, under any circumstance, be held liable for any claim or action that exceeds this liability limit. Push on Purpose Design Studio will not be liable for any third party claims for damages against the customer, nor for malfunction of product, cause of delays, interruption of service, or loss of business.

Ordering Process

These terms will govern any orders placed with Push on Purpose Design Studio and its affiliates; therefore we encourage you to read these terms prior to placing your order. By submitting an order to Push on Purpose Design Studio, you (also referred to below as the customer) are hereby agreeing to all the terms and conditions as set forth below. This agreement is in lieu of a written consent, and will be binding by the both the customer and/or their representative(s).

Push on Purpose Design Studio Strive to bring our customers the lowest possible prices. Push on Purpose Design Studio reserves the right to alter guarantee in circumstances in which their managment team will individually evaluate. All prices are in USD currency.

Production Time

You have a choice of turnaround timelines. Your choice should reflect your "in hands" date, and we will do our utmost to stay within the given time frame. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances, for example a lengthier proofing time, an out-of-stock product, printing or firing problems, weather-related issues or delays on behalf of the shipping company.

Normal Production Time

The estimated normal production time is 6-10 business days after placing your order. This time frame is also dependent upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific "in-hands" date, please be sure that there is adequate time before placing an order with a normal production time frame. Delivery dates are only estimated and not guaranteed for orders with normal production time frame. If you pay for expedited shipping method for a normal production order, only the method of shipping will be guaranteed, however the production time frame is still only estimated. Therefore, the order may still not reach you in the time frame required.

SHIPPING

If the order is being shipped via usps then once the order is ready to ship out, you will receive an automated email with a "tracking number" from usps.

*Production time + Shipping time = Delivery time

All shipments leaving our factory are inspected and signed for by the carrier. Most orders are shipped via usps, depending on the destination and weight/size of the shipment. To ensure protection against breakage, we repackage usps shipments into larger cartons, a. We do not deliver to APO/FPO addresses. All package orders will be shipped via usps.

Once the order has left the warehouse, Push on Purpose Design Studio will not accept responsibility for any delays caused by the shipping company. If shipping is delayed on an "expedited" shipping order, ONLY THAT PORTION OF THE SHIPPING CHARGES WILL BE CREDITED BACK BY usps.

Push on Purpose Design Studio will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery.*

Push on Purpose Design Studio is a web-based business and does not offer order pick-ups to any of our clients Push on Purpose Design Studio products are to be delivered only.

PRODUCT QUALITY / WEBSITE IMAGES

Note that the products we carry are intended purely as promotional items; therefore products that may have minor visual imperfections should not be considered as defective or flawed items. In the event a 'product' defect is identified, we will replace the order in its entirety only upon endorsement of the defect by the manufacturer of the product. Likewise, if an imprint defect is identified, we will replace that portion of the order only upon confirmation of the defect.

Due to the nature of the production process, slight variations and imperfections in ceramic and glass wares are not considered flaws. Variations in raw materials, glazes, production equipment and firing temperatures may also result in variations of size, shape, glaze, color, pock marks, etc. These conditions are within acceptable industry standards.

From time to time, some products may differ in color, size, weight, or height, as these are hand-made products that come from various factories in China.

Due to fluctuating manufacturer costs, prices may change without notice.

WEBSITE

Our website contains pages and they are being updated constantly by our web team. We try to be as accurate as possible when publishing information. Glitches may happen from time to time and sometimes we cannot honor pricing discrepancies such as unusually low, zero, or penny pricing.

BRANDING STICKERS

All of the products shipped out have stickers or tags with our company logo, website, and information on them. If you wish to have your order shipped without these stickers or tags, please inform a sales rep at the time of placing your order, or select the blind-shipping option on the shopping cart of your order. Push on Purpose Design Studio is not responsible for the placing of stickers on products shipped out without prior request from customer to remove them.